Our warranty covers manufacturing defects and craftsmanship issues present at the time of purchase. If your item has a defect that falls within our warranty terms, we will repair or replace it at no cost to you. Please contact us with your order details to get started.
We're sorry to hear that! Please reach out to our team with a photo of the damage and your order number. Depending on the nature of the break, we may be able to repair or replace your mala under our warranty or for a small service fee.
If your bracelet has broken, contact us as soon as possible with details of the damage. We offer repair services for our products and will assess whether the issue is covered under warranty or can be resolved through our paid repair service.
We specialize in repairing our own products, but we may be able to assist with items from other manufacturers on a case-by-case basis. Please send us a message with photos and details of the item, and we'll let you know if we can help.